Karl Long is a Product Manager at N-Gage, the video game group at Nokia, developing strategies and features to deepen and extend the relationships with customers, and market our products and services through the web and social media. Karl is also the author of experiencecurve.com where he has been writing and instigating conversation around social media, customer experience and marketing since 2003. Karl holds an MBA in Design Management from the University of Westminster in England.

Blog

http://experiencecurve.com/